Cancel/Change Order

At Moistfinger, we understand that customers may occasionally need to update or cancel an order after completing a purchase. This Cancel / Change Order Policy explains how order modifications, cancellation requests, shipping information updates, refunds, and replacement requests are handled.

Our goal is to process orders efficiently while providing customers with clear information about what options are available before and after an order enters fulfillment.

Order Changes

Customers who need to make changes to an order should contact Moistfinger support as soon as possible after placing the order. Requested changes may include updates to product details, quantities, or shipping information.

We will make reasonable efforts to accommodate requested changes when the order has not yet entered processing. However, once an order has moved into fulfillment or shipment preparation, changes may no longer be possible because the order may already be packed or transferred to the shipping carrier.

Examples of changes that customers may request include:

• Correcting a shipping address before shipment.
• Adjusting product quantities before processing begins.
• Requesting a different product option when available.
• Updating customer contact information related to the order.

Customers should provide their order number and the requested change details when contacting our support team. This helps us review the request quickly and provide accurate assistance.

Cancellation Window

Cancellation requests must be submitted as soon as possible after an order is placed. Moistfinger allows cancellation requests before an order has entered processing or shipment preparation.

Orders placed before 5:00 PM EST Monday–Friday are processed within 1 business day. Because orders may begin preparation shortly after purchase, customers should contact us immediately if they wish to cancel.

Orders requested for cancellation after processing has started may not be eligible for cancellation. If the order has already shipped, customers may need to follow the return process after delivery instead.

Cancellation approval is not automatic. Our team will review the order status and confirm whether cancellation is possible.

Processed Orders

Once an order has been processed, packed, or shipped, we may not be able to make changes or cancel the order. This is because fulfillment steps may already be completed and the package may be in transit with the shipping carrier.

If a customer receives an order that can no longer be canceled, they may review our Return & Refund Policy for available return options.

Moistfinger ships orders using carriers including USPS, UPS, and FedEx. Once a package has been transferred to the carrier, delivery-related changes may be limited.

Incorrect Shipping Information

Customers are responsible for reviewing and confirming shipping details before completing checkout. Accurate shipping information helps prevent delays, failed deliveries, or returned packages.

If you notice incorrect shipping information after placing an order, contact Moistfinger immediately. We will attempt to update the information if the order has not entered processing.

If an order has already shipped, we may not be able to change the address. Customers may need to contact the shipping carrier directly for available delivery options.

Orders returned because of incorrect customer-provided shipping information may require additional shipping arrangements before another delivery attempt can be made.

Refunds

When a cancellation request is approved before order processing, any eligible refund will be issued to the original payment method.

Refund processing begins after approval and may take up to 10 business days to complete. The time required for funds to appear may vary depending on the customer’s payment provider.

If an order has already shipped, customers may need to complete the return process instead of receiving a cancellation refund. Approved returns are handled according to the Moistfinger Return & Refund Policy.

Shipping fees may not be refundable for canceled or returned orders unless the issue resulted from an error by Moistfinger.

Replacement Orders

Replacement orders may be considered in situations such as incorrect items, damaged products, or confirmed product issues.

Customers requesting a replacement should contact Moistfinger support and provide:

• Order number.
• Description of the issue.
• Photos showing damage or incorrect items when applicable.
• Any additional details requested by our support team.

After reviewing the request, Moistfinger will determine the appropriate resolution. Replacement availability may depend on product availability and order circumstances.

Customer Responsibilities

Customers help ensure smooth order processing by:

• Reviewing order details before completing checkout.
• Providing accurate shipping and contact information.
• Submitting cancellation or change requests as quickly as possible.
• Providing complete information when requesting assistance.
• Following return instructions when a cancellation is no longer available.

Customers are encouraged to check order confirmations carefully and contact support immediately if any information appears incorrect.

Contact Us

If you need to cancel an order, request a change, or have questions about your purchase, please contact our support team:

Email: support@moistfinger.com

Support Hours:
Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Store Information

Store Name	Moistfinger
Website	moistfinger.com
Address	65 Cooper Ave, Weatogue, CT 06089-7947, United States
Support Email	support@moistfinger.com