Shipping Policy
Last updated: September 2026
At Moistfinger, we work to provide a simple and transparent shipping experience for every customer. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered. We provide clear information about shipping costs, estimated delivery times, and the steps to follow if a delivery issue occurs.
General Shipping
Moistfinger ships orders within the United States. We carefully prepare orders containing pet clothing, pet toys, and pet feeding products before shipment to help ensure they arrive safely and efficiently.
| Shipping Information | Details |
|---|---|
| Shipping Destinations | United States |
| Shipping Carriers | USPS, UPS, and FedEx |
| Order Processing | Orders are prepared after payment confirmation and processed according to our handling schedule. |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Estimated Delivery Time | Approximately 3–7 business days after the order is placed. |
| Shipping Fee | Flat shipping rate of $6.99 |
| Free Shipping | Free shipping is not currently available unless displayed during checkout. |
Business days are Monday through Friday. Saturdays, Sundays, and holidays are not included when calculating standard processing times. Orders placed outside business days will begin processing on the next available business day.
Cut-Off Time
Moistfinger follows a daily processing schedule to help customers understand when orders begin preparation.
- Orders placed before 5:00 PM EST Monday–Friday are processed within 1 business day.
- Orders placed after the cut-off time are processed on the next business day.
- Orders placed on weekends or holidays begin processing on the next business day.
Tracking Information
Tracking is available for shipped orders. Once your order has been shipped, a tracking number will be provided through the shipping confirmation information.
- Tracking information is sent after the carrier receives the package.
- Customers can use the provided tracking number to monitor delivery progress.
- Tracking updates may take additional time to appear after shipment.
Occasionally, carriers may experience delays in updating tracking information while packages move between facilities. If tracking has not updated for several business days, customers may contact our support team for assistance.
Lost Package
If your package appears to be lost, please contact Moistfinger support with your order information. We will review the shipment details and help determine the appropriate next steps.
Our team may work with the shipping carrier to investigate the shipment status. If the carrier confirms that the package cannot be located, we will review available resolution options with the customer.
Damaged Package
If your package arrives damaged, please contact us within a reasonable timeframe after delivery so we can review the issue.
Please provide the following information:
- Photos of the outer packaging.
- Photos showing the damaged product.
- A description of the damage and order details.
After reviewing the information provided, our team will determine the appropriate resolution, which may include replacement assistance or another suitable solution.
Missing Package
If tracking shows that your package was delivered but you have not received it, please check your delivery area, mailbox, entrances, and nearby safe locations first.
Customers should also contact the carrier to request additional delivery details. If the package cannot be located after checking with the carrier, please contact Moistfinger support for further assistance.
Wrong Address
Customers are responsible for providing accurate shipping information during checkout. Please carefully review your address before completing your purchase.
If an address correction is needed, contact us as soon as possible. Once an order has shipped, changes may not be possible. Packages returned because of incorrect address information may require additional shipping arrangements before being sent again.
Failed Delivery
Shipping carriers may attempt delivery multiple times depending on their delivery procedures. If delivery cannot be completed, the package may be returned to the sender.
If a shipment is returned, customers should contact Moistfinger support. Reshipping may require confirmation of the correct address and additional shipping arrangements.
International Shipping
Moistfinger currently ships within the United States only. International shipping is not available at this time.
United States
| Shipping Fee | $6.99 flat rate |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Carrier | USPS, UPS, and FedEx |
| Tracking | Tracking information is provided after shipment. |
| Delivery Expectations | Estimated delivery within 3–7 business days after ordering. |
Canada
Shipping to Canada is not currently available.
United Kingdom
Shipping to the United Kingdom is not currently available.
Europe
Shipping to Europe is not currently available.
Other Countries
Shipping to other countries is not currently available.
Contact Information
Email: support@moistfinger.com
Support Hours:
Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Store Information
| Store Name | Moistfinger |
| Website | moistfinger.com |
| Address | 65 Cooper Ave, Weatogue, CT 06089-7947, United States |
| Support Email | support@moistfinger.com |
Return Policy Reminder
For information about returns, eligibility requirements, and refund processing, please review our Return Policy page.