Return & Refund Policy

At Moistfinger, customer satisfaction is an important part of our shopping experience. This Return & Refund Policy explains our return eligibility, refund process, and the steps customers should follow when requesting assistance with an order. We aim to make the return process clear, simple, and transparent.

Return Policy

Return Window

Customers may request a return within 30 days from the date the order is delivered. Return requests submitted after this period may not be eligible for approval.

Eligible Items

Items may be eligible for return if they meet the return requirements described in this policy. Eligible products generally include items that are unused, in their original condition, and returned with any included packaging or accessories.

Non-Returnable Items

Items that cannot be returned include products that have been used, altered, damaged after delivery due to customer handling, or returned without the required condition and information needed for inspection.

Condition Requirements

Returned products must be in their original condition. Items should be clean, unused, and include original packaging when available. Products showing signs of use, wear, damage, or missing components may not qualify for a refund.

How to Request a Return

To request a return, customers should contact Moistfinger support with the order information and reason for the return. Please include:

• Order number.
• Customer name.
• Item details.
• Reason for the return.
• Photos when the issue involves damage, defects, or incorrect items.

Return Approval

All returns must be reviewed and approved before sending products back. Customers should wait for return instructions from Moistfinger before shipping any item.

Return Address

Approved returns should be sent to the return address provided by Moistfinger support after the return request has been reviewed. Customers should not send returns without receiving confirmation and return instructions.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is related to an incorrect item, damaged item, or defective product confirmed by Moistfinger.

Inspection

Once a returned item arrives, our team will inspect the product to confirm that it meets the return requirements. The inspection helps us verify the condition of the item before approving a refund.

Return Processing Time

Returns are reviewed after the returned package is received. Customers should allow time for inspection and processing before receiving a refund decision.

Refund Policy

Refund Eligibility

Refunds are issued for approved returns that meet the requirements of this policy. Items must be received and inspected before a refund can be completed.

Refund Method

Approved refunds are issued using the original payment method used during checkout.

Refund Timeline

After a return is approved, refunds are processed within 10 business days. The time required for the refund to appear in the customer’s account may vary depending on the payment provider.

Original Payment Method

Refunds will be credited back to the original payment method whenever possible.

Full Refund

Customers may receive a full refund for approved returns when the item is returned in acceptable condition and the return meets the requirements outlined in this policy.

Partial Refund

A partial refund may apply when returned items are incomplete, used, damaged after delivery, or not returned in the required condition.

Shipping Fee Refund

Original shipping fees are generally not refundable unless the return is caused by an error from Moistfinger, such as shipping the wrong item or providing a defective product.

Special Cases

Wrong Item Received

If you receive an incorrect item, please contact Moistfinger support with your order details and photos of the received product. We will review the issue and provide assistance with the appropriate resolution.

Damaged Item

If an item arrives damaged, contact us as soon as possible. Please provide photos of the product and packaging so our team can review the condition and determine the next steps.

Defective Item

If a product has a manufacturing issue or does not function as expected, contact our support team with details about the problem. We will review the information and assist with a suitable solution.

Lost Package

If a package appears to be lost during delivery, customers should first review tracking information and contact the shipping carrier. Moistfinger will assist with reviewing available shipment information.

Missing Item

If an order arrives with a missing item, please contact support with your order details and photos of the package contents. We will review the shipment and assist with resolving the issue.

Customer Changed Mind

Customers who change their mind may request a return within the 30-day return period if the item meets the return condition requirements. Return shipping costs may be the customer’s responsibility.

Wrong Size

Customers should carefully review product details before ordering. If an incorrect size is selected, a return request may be submitted within the return period if the item remains unused and meets return requirements.

Wrong Address

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address due to customer-provided information may not qualify for a refund if the package cannot be recovered.

Order Cancellation

Cancellation requests should be submitted as soon as possible. Once an order has entered processing or shipment preparation, cancellation may no longer be available.

Late Return Request

Return requests submitted after the 30-day return window may be declined unless special circumstances are reviewed and approved by Moistfinger.

Rejected Returns

Returns may be rejected if items do not meet the return requirements, are returned without approval, or arrive in a condition that prevents resale.

Customer Responsibilities

• Provide accurate order and contact information.
• Request returns within the 30-day return period.
• Follow return instructions provided by Moistfinger.
• Return items in acceptable condition.
• Provide requested photos or information when needed.

Store Responsibilities

• Provide clear return instructions after reviewing requests.
• Review returned items fairly and consistently.
• Process approved refunds within 10 business days.
• Assist customers with damaged, incorrect, or defective order concerns.

Contact Information

For questions regarding returns or refunds, please contact:

Email: support@moistfinger.com

Support Hours:
Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Store Information

Store Name	Moistfinger
Website	moistfinger.com
Address	65 Cooper Ave, Weatogue, CT 06089-7947, United States
Support Email	support@moistfinger.com